The rules of
the workspace.

These Terms of Service ("Terms") are an agreement between you and Winglo for use of the Winglo website and platform (the "Service"). If you use the Service on behalf of an organization, you represent that you have authority to bind it, and "you" or "Customer" means that organization.

The Agreement is these Terms, the Privacy Policy, the Data Processing Addendum, any acceptable-use or security notices we publish, and any Order Form or enterprise agreement we countersign with you.

If those documents conflict: (1) an executed Order Form or enterprise agreement controls for the points it expressly varies; (2) the DPA controls for the processing of Personal Data; (3) these Terms control for everything else; (4) the Privacy Policy describes privacy practices and does not reduce a duty in the DPA.

If you do not agree, do not use the Service.

Winglo is an operational workspace. Customers hire AI employees (today: Max for marketing, Nova for SEO, Aria for operations, Sarah for creative, Remy for sales) who run jobs, drafts, and workflows inside the boundaries the Customer configures. Specialists under a head, custom builds, and model runs are agents of those employees.

Access may be gated. We may approve, refuse, or later revoke access where the Agreement or law requires it. Features marked preview, early access, or beta are provided as-is, may change or end, and have no availability commitment unless an Order Form says otherwise.

We may change the Service. If a change materially reduces a paid capability you are then using, we will give at least 14 days' notice and, if we cannot reasonably preserve it, you may terminate the affected paid Service before the change takes effect.

You must register with a valid email and keep credentials confidential. You are responsible for activity under your accounts and for the users you invite. Notify support@winglo.ai at once if you suspect unauthorized access.

You must be of legal age to form a contract, and you must use the Service for organizational purposes, not as a consumer product directed at children.

You are responsible for:

• The lawfulness of Customer Data you submit or connect, and the instructions you give
• Configuring access, connectors, and autonomy so they match your internal policies
• Reviewing Output before you rely on it or publish it
• Your users' compliance with these Terms
• Notices to data subjects where you are the controller

You shall not use the Service to:

• Violate applicable law or regulation
• Submit protected health information or other data for which the Service is not configured. Winglo does not offer HIPAA infrastructure or a BAA
• Transmit malware, spam, or content that infringes a third party's rights
• Attempt to bypass isolation, access another Customer's workspace, or probe the Service except through an agreed security assessment
• Reverse-engineer, decompile, or extract source code except to the extent a law cannot be waived
• Resell, timeshare, or provide the Service to a third party except as an Order Form allows
• Misrepresent your identity or affiliation
• Interfere with the Service or other Customers' use of it

You retain all rights in data you provide or connect ("Customer Data"). You grant Winglo a limited license to process Customer Data solely to provide, secure, and support the Service, and to create de-identified or aggregated metrics that cannot reasonably identify you or a data subject, for operating the Service.

Winglo does not use Customer Data to train foundation models. Winglo does not sell Customer Data. Customer Data at rest is hosted in the EU (Ireland). Processing of Personal Data is governed by the DPA.

You represent that you have the rights and notices required to submit Customer Data and to instruct Winglo to process it, including through connectors you attach.

The Service uses models to generate reports, drafts, recommendations, and other content ("Output"). As between you and Winglo, you own Output, subject to third-party rights in material you supplied and to Winglo's ownership of the Service itself.

You acknowledge that:

• Output is assistive. You must review it before operational or public use
• Winglo does not warrant that Output is accurate, complete, or fit for a particular purpose
• You are responsible for decisions you take on Output, including in regulated contexts (healthcare, financial services, legal), where qualified review is required
• Output may resemble content produced for others who asked a similar question. That does not give you rights in another Customer's data, and it does not give another Customer rights in yours

The Service can connect to tools you authorize (for example Slack, HubSpot, Google Analytics, Search Console). Those tools are provided by their vendors, under their terms. Winglo is not responsible for a third-party service's availability, security, or processing except as the DPA requires for Sub-processors Winglo engages.

Enabling a connector is your instruction to process Customer Data through that connector. You can revoke it in the workspace.

Paid plans, allowances, and list prices are published on Pricing, or in an Order Form. Enterprise pricing is as agreed in that Order Form.

Starter, Operate, and Scale include a 7-day trial. A payment method is collected at the start of the trial so there is no gap when it ends. If you cancel before the trial ends, you will not be charged for that plan. After the trial, fees are billed in advance for the subscription period, through Stripe, until you cancel.

Fees exclude taxes. You are responsible for taxes arising from your purchase, other than taxes on Winglo's income. Invoices are due as stated. Late amounts may accrue interest at the rate permitted by law.

You may upgrade or downgrade as the product allows. We prorate to the day where Pricing says we do. Fees already paid are not refundable except as required by law, as Pricing or an Order Form states, or if we withdraw a paid capability under Section 2 and you terminate the affected Service.

Token allowances are measured as described on Pricing. We will notify you before you reach the published limit. If use beyond the allowance is billed, the rate is the one then published on Pricing or stated in the Order Form.

Status and incident information is published at status.winglo.ai. We will give notice of scheduled maintenance where practicable.

These Terms do not include an uptime commitment. Any availability, support-hours, or credits apply only if an Order Form or enterprise agreement states them. Preview and early-access features have no availability commitment.

Winglo and its licensors own the Service, including the platform, models we configure, design system, documentation, and trademarks. These Terms grant you a non-exclusive, non-transferable right to use the Service during the term, for your internal business purposes, within the plan or Order Form.

You own Customer Data and, as Section 7 states, Output. You shall not use Winglo's name or marks except as Section 18 allows.

If you give feedback, you grant Winglo a perpetual, irrevocable, royalty-free licence to use it to operate and improve the Service. Feedback is not Customer Data, and we will not attribute it to you in public without consent.

Each party may receive confidential information of the other, including Customer Data, Output that is not public, pricing in an Order Form, and non-public features of the Service. The receiving party shall use it only to perform the Agreement and protect it with at least reasonable care.

This duty does not apply to information that is public through no fault of the receiver, that the receiver already knew, that it independently developed, or that it must disclose by law (with notice where lawful). The duty survives for three years after the Agreement ends, and indefinitely for trade secrets and Customer Data.

Each party represents that it has the authority to enter the Agreement. You represent that your use of the Service and your Customer Data will not violate law or a third party's rights.

Except as an Order Form expressly states, the Service and Output are provided "as is" and "as available." Winglo disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent the law allows. Winglo does not warrant that the Service will be uninterrupted or error-free, or that Output will meet your requirements.

You shall indemnify Winglo against claims, damages, and reasonable legal fees arising from (a) Customer Data, (b) your use of the Service or Output in breach of the Agreement or law, (c) a connector you attach, or (d) a dispute among your users.

Winglo shall indemnify you against a third-party claim that the Service, as provided by Winglo and used by you in accordance with the Agreement, directly infringes that third party's intellectual-property right. Winglo has no duty for a claim that arises from Customer Data, from a combination with something we did not supply, from a modification we did not make, or from use after we told you to stop because of a claim.

If such a claim is brought, Winglo may modify the Service, obtain a licence, or terminate the affected part and refund prepaid unused fees for that part. That refund, and this indemnity, are your exclusive remedy for infringement of the Service.

The indemnified party must give prompt notice, allow the indemnifying party to control the defence (with counsel reasonably acceptable to the indemnified party), and cooperate. The indemnifying party shall not settle a claim that imposes an obligation on the indemnified party, other than the payment of money the indemnifying party pays, without consent.

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised they were possible.

Each party's total liability under the Agreement shall not exceed the fees you paid to Winglo for the Service in the twelve months before the claim. If you have paid none (for example during a trial you cancelled), the cap is one hundred US dollars.

These limits do not apply to (a) your payment obligations, (b) a party's indemnification obligations, (c) misuse of the other party's intellectual property, (d) a breach of confidentiality that is not a Security Incident already addressed in the DPA, (e) liability that applicable law does not allow to be limited, including death or personal injury caused by negligence and fraud, or (f) a data subject's rights under GDPR Article 82, as the DPA states.

You may stop using the Service and delete a workspace at any time, or cancel a paid plan in the billing settings or by writing to support@winglo.ai. Cancellation takes effect at the end of the then-current paid period unless Pricing or an Order Form says it ends sooner.

We may suspend or terminate access if you materially breach the Agreement and, where the breach can be cured, do not cure it within 15 days of notice; if we must do so to address a security risk or a legal demand; or if you fail to pay an undisputed amount 15 days after notice.

On termination, your right to use the Service ends. Customer Data is handled as the Privacy Policy and DPA describe: export on request, deletion of operational data within 30 days, audit logs within 90 days, unless law or a contracted retention requires longer. Sections that by their nature should survive, survive.

You shall not use the Service in violation of export-control or sanctions law, and you shall not permit use by a person or in a country that is prohibited under those laws. You represent that you are not such a person.

We will not use your name or logo in a public customer list without your consent, except that we may identify you as a Customer in a confidential sales conversation. You shall not issue a press release about Winglo without our consent.

We may update these Terms as the Service evolves. The version and effective date appear at the top of this page. Material changes will be notified by email at least 14 days before they take effect. If you do not agree, stop using the Service and cancel before that date. Continued use after the effective date is acceptance, except that a change that requires your explicit consent under applicable law will not take effect until that consent is given.

Notices to you may be sent to the account-owner email. Notices to Winglo must be sent to legal@winglo.ai, and to support@winglo.ai for operational matters.

• Assignment. You may not assign the Agreement without our consent, except to an affiliate or in connection with a merger or sale of substantially all assets, if the assignee is not a competitor and assumes the Agreement in writing. We may assign to an affiliate or in a merger or sale of the Service. Any other attempted assignment is void.
• Severability. If a term is unenforceable, it is modified to the minimum extent needed, and the rest remains in force.
• Waiver. A failure to enforce a term is not a waiver.
• Entire agreement. The Agreement is the entire agreement for the Service and supersedes prior proposals and discussions on the same subject. Purchase-order terms you send do not apply.
• Force majeure. Neither party is liable for a delay caused by an event beyond its reasonable control, including outages of a Sub-processor it cannot reasonably replace in time, provided it gives notice and resumes when it can. This does not excuse payment of fees already owed.
• Third-party beneficiaries. There are none, except as the SCCs require.
• Interpretation. Headings are for reading. "Including" means including without limitation.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules, except that mandatory provisions of Applicable Data Protection Law continue to apply to the processing they cover, and the SCCs are governed as those clauses require.

A dispute arising from the Agreement shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, on an individual basis, in English. Either party may instead bring an individual claim in small-claims court, or seek temporary injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.

You may opt out of arbitration by writing to legal@winglo.ai within 30 days of first accepting these Terms, with your name, account email, and a clear statement that you opt out of arbitration. If you opt out, the courts of the State of Delaware have exclusive jurisdiction, except for the mandatory venues the SCCs require.

Legal: legal@winglo.ai

Support: support@winglo.ai

Privacy: privacy@winglo.ai